Apr 06, 2020  
Catawba Valley Community College 2019-2020 General Catalog 
    
Catawba Valley Community College 2019-2020 General Catalog
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AHR 180 - HVACR Customer Relations


Class Hours: 1
Lab Hours: 0
Clinical/Work Exp. Hours: 0
Credit Hours: 1

This course introduces common business and customer relation practices that may be encountered in HVACR. Topics include business practices, appearance of self and vehicle, ways of handling customer complaints, invoices, telephone communications, and warranties. Upon completion, students should be able to present themselves to customers in a professional manner, understand how the business operates, complete invoices, and handle complaints.

Prerequisites: None. Corequisites: None.
When Offered: (S)



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