Information Technology: Information Systems – Help Desk Support Certificate (C25590B1)

The Help Desk Support Certificate provides a foundation in the support of internet technologies. Students will learn: Basic fundamentals associated with computer hardware and software, Networking, and Windows Network Administration. Upon completion graduates will be able to assist in the technical support of hardware, software, and Windows based networks.

This certificate includes preparation for the following industry certifications: current entry level Windows Server.

Technical Core

CIS 110 - Introduction to Computers Credit Hours: 3
CTS 115 - Info Sys Business Concept Credit Hours: 3

Other Major Hours

CTS 120 - Hardware/Software Support Credit Hours: 3
NET 125 - Introduction to Networks Credit Hours: 3
NOS 230 - Windows Administration I Credit Hours: 3
WBL 110 - World of Work Credit Hours: 1

Total Credit Hours Required: 16

Developmental Course Requirements:

Developmental coursework (including all prerequisites) will be required of students whose placement test scores indicate a need for greater proficiency in the areas of reading, English, mathematics, and computers. Please refer to the Course Descriptions section for prerequisite course information.

DRE 098 - Integrated Reading Writing III Credit Hours: 3

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